Welcome to the Needlework System4 family and thank you for choosing us! Visit our video library for detailed assembly instructions. You can also contact us directly—our team is happy to help.

Yes, that’s expected the first time. Simply use both hands to rotate the Frame Clamp upwards into the upright position. This is easier when a Stretcher Bar Frame is already secured in the clamp.

The Frame Clamp is not meant to rotate freely by hand. Insert a Stretcher Bar Frame into the clamp; this provides the necessary leverage to rotate the clamp side-to-side.

Insert the black T-Screw through the Side Bar first, then attach it to the square peg at the top of the Scroll Arm. This ensures a secure fit.

To make the Scroll Frame smaller, push both Scroll Arms toward each other. To enlarge it, pull them apart. Our frames are designed to adjust to various Roller Bar sizes.

Always remove all Holders and Accessories before storing or traveling. We highly recommend using our custom Carry Bag, specifically designed to protect your Stand during transit.

This is intentional! The different upper and lower jaws are designed to grip your Q-Snap Frame securely and prevent slipping.

Yes! The Radius Arm is fully interchangeable with all Needlework System4 Stands and Holders. It offers added flexibility and reach for maximum stitching comfort.

Yes, but only if we receive your request before the order is fulfilled. We strive to ship orders the same day they’re received, so please contact us as soon as possible.

Currently, we only accept international orders from Canada. Contact us for a shipping quote. Please note that customs duties are not included in the purchase price and are collected upon delivery.

Due to the unique nature of our products, we do not accept returns or exchanges.

Please contact us within 10 days of receiving your order. Keep all original packaging until the issue is resolved.