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  • How do I assemble my new Floor Stand?
    Welcome to the Needlework System4 family and thank you for choosing us! Visit our video library for detailed assembly instructions. You can also contact us directly—our team is happy to help.
  • When I attach my Frame Clamp to a Lap/Table Stand, it’s upside down. Is that normal?
    Yes, that’s expected the first time. Simply use both hands to rotate the Frame Clamp upwards into the upright position. This is easier when a Stretcher Bar Frame is already secured in the clamp.
  • My new Frame Clamp won’t rotate, what should I do?
    The Frame Clamp is not meant to rotate freely by hand. Insert a Stretcher Bar Frame into the clamp; this provides the necessary leverage to rotate the clamp side-to-side.
  • How do I attach Side Bars to the Scroll Frame Holder?
    Insert the black T-Screw through the Side Bar first, then attach it to the square peg at the top of the Scroll Arm. This ensures a secure fit.
  • How do I adjust the size of my Scroll Frame?
    To make the Scroll Frame smaller, push both Scroll Arms toward each other. To enlarge it, pull them apart. Our frames are designed to adjust to various Roller Bar sizes.
  • How should I store or transport my Stand?
    Always remove all Holders and Accessories before storing or traveling. We highly recommend using our custom Carry Bag, specifically designed to protect your Stand during transit.
  • Why are the jaws on my Q-Snap Holder different?
    This is intentional! The different upper and lower jaws are designed to grip your Q-Snap Frame securely and prevent slipping.
  • Can I use the Radius Arm on any Needlework System4 Stand?
    Yes! The Radius Arm is fully interchangeable with all Needlework System4 Stands and Holders. It offers added flexibility and reach for maximum stitching comfort.
  • Can I change my order after placing it?
    Yes, but only if we receive your request before the order is fulfilled. We strive to ship orders the same day they’re received, so please contact us as soon as possible.
  • Do you ship internationally?
    Currently, we only accept international orders from Canada. Contact us for a shipping quote. Please note that customs duties are not included in the purchase price and are collected upon delivery.
  • What is your return policy?
    Due to the unique nature of our products, we do not accept returns or exchanges.
  • What should I do if my order arrives damaged?
    Please contact us within 10 days of receiving your order. Keep all original packaging until the issue is resolved.

CONTACT US

Needlework System4
916 N. US Hwy 1, Ste 6
Ormond Beach, FL 32174

Business Hours
Monday - Friday 9:00 - 5:00
Closed Saturday and Sunday

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Phone:

(386)-672-1693 

© 2025 by Needlework System4 | Designed by Zoo-Lab

MADE IN AMERICA

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