FREQUENTLY ASKED QUESTIONS
Assembly & Setup
How do I assemble my new Floor Stand?
Welcome to the Needlework System4 family and thank you for choosing us! Visit our video library for detailed assembly instructions. You can also contact us directly—our team is happy to help.
When I attach my Frame Clamp to a Lap/Table Stand, it’s upside down. Is that normal?
Yes, that’s expected the first time. Simply use both hands to rotate the Frame Clamp upwards into the upright position. This is easier when a Stretcher Bar Frame is already secured in the clamp.
What should I do if my new Frame Clamp doesn’t rotate?
The Frame Clamp is designed not to rotate freely by hand. To rotate it, insert a Stretcher Bar Frame into the clamp, which will give you the leverage needed to move it side-to-side.
How do I attach Side Bars to the Scroll Frame Holder?
Insert the black T-Screw through the Side Bar first, then attach it to the square peg at the top of the Scroll Arm. This ensures a secure fit.
How do I adjust the size of my Scroll Frame?
To make the Scroll Frame smaller, push both Scroll Arms toward each other. To enlarge it, pull them apart. Our frames are designed to adjust to various Roller Bar sizes.
Usage & Accessories
How should I store or transport my Stand?
Always remove all Holders and Accessories before storing or traveling. We highly recommend using our custom Carry Bag, specifically designed to protect your Stand during transit.
Why do the jaws on my Q-Snap Holder look different?
This design is intentional. The upper and lower jaws are different to ensure a secure grip on your Q-Snap Frame, preventing any slipping.
Can I use the Radius Arm on any Needlework System4 Stand?
Yes! The Radius Arm is fully interchangeable with all Needlework System4 Stands and Holders. It offers added flexibility and reach for maximum stitching comfort.
Orders & Shipping
Is it possible to change my order after it has been placed?
Yes, you can change your order if we receive your request before it is fulfilled. We aim to ship orders the same day they are received, so please contact us immediately.
Do you offer international shipping?
At this time, we only accept international orders from Canada. For a shipping quote, please contact us. Note that customs duties are not included in the purchase price and will be collected upon delivery.
Returns & Support
What is your return policy?
Due to the unique nature of our products, we do not accept returns or exchanges.
What should I do if my order arrives damaged?
Please contact us within 10 days of receiving your order. Keep all original packaging until the issue is resolved.